Articles about PIL have appeared in The Atlantic Magazine, The Huffington Post, The Chronicle of Higher Education, Education Week, Inside Higher Education, Library Journal, and The Seattle Times. In 2013, *Library Journal* named PIL one of the "Big Four Research Studies" about library users.
Head was a Faculty Associate (2013-2015) and a Fellow (2011-2013) at Harvard University's Berkman Center for Internet & Society. She earned her Ph.D. and MLS from U.C. Berkeley in Library and Information Science and was a Visiting Scholar, studying Human-Computer Interaction at Stanford University. From 2008 through July 2012, she co-directed PIL with Michael B. Eisenberg, Dean Emeritus and Professor in the University of Washington's Information School. Head led the 2007 exploratory information literacy study, a forerunner to PIL, at Saint Mary's College of California, where she taught as the Disney Visiting Professor in New Media for 10 years.